Delivery & returns

We want every Cellar Social order to arrive safely and in good condition. The delivery choices, estimated timings and charges available for your address are shown in Shopify Checkout before you pay.

Where we deliver

We deliver only to UK addresses accepted at checkout. Some postcodes, islands or remote areas may have limited services or additional charges. If your address is not accepted, email us before ordering and we will confirm what is possible.

Age verification

You must be 18 or over to order alcohol. An adult aged 18 or over must be available to receive it, and the courier may ask for suitable photographic proof of age. Alcohol will not be left where age cannot be verified. A failed delivery may require redelivery or return to us.

Dispatch and tracking

We will send an order confirmation after checkout and, where available, dispatch or tracking information when the order leaves us. Please check the delivery address carefully before paying and contact us promptly if anything needs correcting.

Damage or an incorrect order

Please inspect your delivery when it arrives. If a bottle is damaged, missing or incorrect, email hello@cellarsocial.co.uk as soon as possible with your order number and, where helpful, a photograph. We will arrange an appropriate replacement, refund or other remedy.

Cancellations and returns

For most online purchases, consumers may cancel within 14 days after delivery without giving a reason. Tell us clearly by email if you wish to cancel, then return the goods within the following 14 days. Unless an item is faulty, damaged or incorrect, it should be unopened, safely packed and returned at your cost.

Refunds are made to the original payment method after the return is received or you provide acceptable evidence of return. Your legal rights for faulty, damaged or misdescribed goods are not affected.

Need help?

Email hello@cellarsocial.co.uk or review our terms of sale.